Refund policy

MsDeein Luxury Hair


At MsDeein Luxury Hair, every order is carefully inspected and packaged before delivery. Because our products are premium human hair products and are considered personal-use items, all sales are final once the order has been delivered and accepted.


We want you to shop with confidence, so please review our policy below before placing your order.


ORDER ACCURACY


Please carefully review your order before checkout, including:


  • Hair texture
  • Length
  • Density
  • Lace type
  • Cap size, when applicable
  • Quantity
  • Color
  • Product selection


Once an order has been processed, changes or cancellations may not be possible.


RETURNS


We do not accept returns or exchanges due to change of mind, incorrect length selection, incorrect texture selection, or personal preference.


For hygiene and quality-control purposes, wigs, bundles, and closures cannot be returned once they have been worn, altered, washed, brushed, bleached, colored, cut, installed, or otherwise manipulated.


DAMAGED OR INCORRECT ORDERS


If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 24 hours of delivery.


To help us resolve the issue quickly, you must provide:


  • Your order number
  • Clear photos of the packaging
  • Clear photos/videos of the hair and the issue
  • A brief description of the problem


Please do not alter, wash, install, cut, bleach, color, or otherwise manipulate the hair before contacting us.


If the issue is confirmed to be our error or a product defect, we may offer a replacement, store credit, or refund, at our discretion.


REFUNDS


Approved refunds will be issued to the original payment method.


Refund processing times may vary depending on your bank or payment provider. MsDeein Luxury Hair is not responsible for delays caused by financial institutions.


Shipping or delivery fees, if applicable, are non-refundable unless the error was caused by MsDeein Luxury Hair.


DELIVERY


We offer FREE DELIVERY on qualifying orders.


Customers are responsible for providing a complete and accurate delivery address and ensuring someone is available to receive the order when required.


Once an order has been delivered to the address provided at checkout, MsDeein Luxury Hair is no longer responsible for packages that are lost, stolen, or misplaced after delivery.


If your tracking information shows that your package was delivered but you cannot locate it, please contact us immediately so we can assist you in determining the next steps.


ORDER CANCELLATIONS


Because orders may be processed quickly, cancellation requests must be submitted as soon as possible after placing your order.


Once your order has been processed, prepared, or dispatched for delivery, it may no longer be eligible for cancellation.


SALE & DISCOUNTED ITEMS


Items purchased during sales, promotions, or with discount codes are subject to the same return and refund policy unless otherwise stated in the promotion.


IMPORTANT HAIR CARE NOTICE


Luxury human hair is a natural product. Slight variations in texture, wave pattern, color, density, or appearance may occur and do not necessarily indicate a defect.


Proper care is essential to maintaining the quality and longevity of your hair.


We strongly recommend following professional hair-care practices and avoiding excessive heat, harsh chemicals, or improper handling.


CUSTOMER SATISFACTION


Your satisfaction is extremely important to us. If you have an issue with your order, please reach out to our customer service team before attempting to return or alter the product.


We are always happy to review your concern and work toward a fair resolution.


Thank you for choosing MsDeein Luxury Hair.


Luxury hair. Exceptional service. Confidence delivered. ✨